Request account deletion

To request deletion, open the contact page and write to the support email listed there. Say that you want to delete your account and include the email it uses. MicroPortuguese does not currently offer an account-deletion button in Settings.

A deleted account cannot be restored, so save what you want to keep first.

Before sending your request

• Ask for a copy of any data you want to keep. Request your data and wait until you have received and saved the copy before confirming deletion.
• Check subscriptions on other services. Deleting an account does not automatically cancel a subscription. If you bought a subscription on SubLearn or another family site, cancel renewal through the service where you bought it, under that service's rules.
• Make any refund request separately. If you made a payment, check the conditions of the service where you paid. An account-deletion request does not request or guarantee a refund.

Tell us what you want deleted

You use the same account here and on SubLearn. Say whether you want to delete only MicroPortuguese data or the whole shared account. Deleting the whole account also removes your SubLearn access.

If you are unsure what will be affected, ask us to explain before you confirm. We will not treat a request about this site's records as permission to delete your whole account.

Follow your request

Use your account email if you can. If you write from another address, include the account email in the message. We may ask you to confirm that the request came from you. Never send your password, verification codes or password-reset links.

Keep a copy of the message you sent. To ask about the progress of your request, send the details in the same email conversation. If you need to send a new message, include the date and subject of your earlier request.

Timing and records we must keep

We fulfill deletion requests within the time required by applicable law, normally one month where that deadline applies. We will tell you the outcome and explain any permitted extension.

Some records must be kept by law, such as payment and tax records if there are any. They remain for the legally required period. Backup copies remain until the normal backup cycle replaces them. We will explain any limits that apply to your request.